Help Center
Support Center
WhatsApp is the fastest channel for any order, sourcing, or refund question. Browse the self-service links below. Mention your order ID for the fastest reply.
Self-service answers — browse by topic
Find policies, guides, and how-tos across every area of shopping with CrowCrowCrow.
FAQs
Answers to the most common questions about ordering, shipping, customs, and returns.
Track your order
Enter your order ID or email to get live tracking updates on your shipment.
Order cancellation
Check cancellation eligibility and raise a request before your order is packed.
Returns & refunds
Our 14-Day Smile Guarantee — how to raise a return or refund request.
Shipping & delivery
Delivery timelines, PIN code coverage, and what happens after your order ships.
Payment options
UPI, cards, net banking, EMI — all payment methods we accept.
Customs & duties
How we handle import duty and IGST so you never get a surprise bill at delivery.
Buyer protection
Our buyer-protection program — what it covers and how to make a claim.
Authenticity guarantee
How we source directly from US retailers and verify every shipment.
Size guide
US-to-India size conversion charts for clothing, shoes, and more.
Grievance redressal
Our formal process for escalating unresolved complaints.
Contact support
Reach our team by WhatsApp or through the contact form.
Reach our team
Our support team responds personally during business hours. WhatsApp is the fastest channel — always include your order ID for the quickest resolution.
| Channel | How to reach us | Hours |
|---|---|---|
| WhatsApp (fastest) | +91 63911 11661 | Mon–Sat, 10 AM – 6 PM IST |
| Contact form | Contact us page | Mon–Sat, 10 AM – 6 PM IST |
WhatsApp is fastest.
Message us at +91 63911 11661 — Mon to Sat, 10 AM to 6 PM IST. Always mention your order ID for the fastest resolution.
Popular questions
Quick answers to the questions we hear most often.
Once your order ships, you receive a tracking link by email. You can also visit our Order Tracking page and enter your order ID or email address to see live status.
Cancellations are accepted before your order enters the packing stage. Visit our Order Cancellation page to check eligibility and raise a request, or WhatsApp us at +91 63911 11661 for fastest help.
We offer a 14-Day Smile Guarantee. If your product is damaged, not as described, or undelivered, WhatsApp us or visit our Return & Refund Policy page for the full process.
No. We clear customs and pre-pay all customs duties and IGST for you. The price on the product page is what you pay — there are no extra charges at delivery.
We accept UPI, credit cards, debit cards, net banking, and EMI options. See the Payment Options page for the full list.
Metro cities typically receive orders in 7–12 business days after dispatch. Tier-2 and tier-3 cities may take a few extra days. All orders are shipped to every PIN code across India.
Find your answer — or shop with confidence.
Real people, real replies. Every order is backed by our 14-Day Smile Guarantee — zero customs surprises.