Help Center
Support Center
WhatsApp is the fastest channel for any order, sourcing, or refund question. Browse the self-service links below. Mention your order ID for the fastest reply.
Self-service answers — browse by topic
Find policies, guides, and how-tos across every area of shopping with CrowCrowCrow.
FAQs
Answers to the most common questions about ordering, shipping, customs, and returns.
Track your order
How to follow your shipment from the US to your door.
Order cancellation
Unpaid orders can be cancelled from your dashboard; paid orders can't.
Returns & refunds
Our 14-Day Smile Guarantee — how to raise a return or refund request.
Shipping & delivery
Delivery timelines, PIN code coverage, and what happens after your order ships.
Payment options
UPI, cards, net banking, EMI — all payment methods we accept.
Customs & duties
How we handle import duty and IGST so you never get a surprise bill at delivery.
Buyer protection
Our buyer-protection program — what it covers and how to make a claim.
Authenticity guarantee
How we source directly from US retailers and authorized brand partners, and verify every shipment.
Size guide
US-to-India size conversion charts for clothing, shoes, and more.
Grievance redressal
Our formal process for escalating unresolved complaints.
Contact support
Reach our team by WhatsApp or through the contact form.
Reach our team
Our support team responds personally during business hours. WhatsApp is the fastest channel — always include your order ID for the quickest resolution.
| Channel | How to reach us | Hours |
|---|---|---|
| WhatsApp (fastest) | +91 63911 11661 | Mon–Sat, 10 AM – 6 PM IST |
| Contact form | Contact us page | Mon–Sat, 10 AM – 6 PM IST |
WhatsApp is fastest.
Message us at +91 63911 11661 — Mon to Sat, 10 AM to 6 PM IST. Always mention your order ID for the fastest resolution.
Popular questions
Quick answers to the questions we hear most often.
Once your order ships, you receive a tracking link by email. You can also WhatsApp us at +91 63911 11661 with your order ID, or see our Order Tracking page.
Paid orders can't be cancelled: once you pay, we start buying your item in the USA just for you. Unpaid orders can be cancelled from your dashboard — see our Order Cancellation page.
We offer a 14-Day Smile Guarantee. If your product is damaged, defective, wrong item, or not delivered, WhatsApp us or visit our Return & Refund Policy page for the full process.
No. We clear customs and pre-pay all customs duties and IGST for you — there are no customs or import charges at delivery.
We accept UPI, credit cards, debit cards, net banking, and EMI options. See the Payment Options page for the full list.
Most orders arrive within 11–17 days — each product page shows the exact estimate for your item and PIN code. Tier-2 and tier-3 cities may take a few extra days. All orders are shipped to every PIN code across India.
Find your answer — or shop with confidence.
Replies usually within a few hours. Every order is backed by our 14-Day Smile Guarantee — zero customs surprises.