If anything is wrong, you get every rupee back.
Damaged, defective, or not as described — let us know within 14 days and we will pick it up at our cost and refund you in 5–7 business days. No fine print. No restocking fees.
14-Day Smile Guarantee
If something is wrong with your order, you have 14 days from delivery to claim a full refund. We make it easy.
Pickup at our cost
When a refund is approved, our courier partner picks the item up from your address. You don't pay or arrange anything.
Full refund in 5–7 days
Once we receive the item back, your refund hits your original payment method within 5–7 business days. Razorpay handles the transfer.
Why we built the 14-Day Smile Guarantee
Most Indian importers will not refund anything once a parcel leaves their warehouse. We do the opposite — we own every order until it makes you smile. If your order arrives damaged, defective, or simply not what you ordered, we make it right with a full refund and a free pickup. No fight. No proof-of-life paperwork. No extra rupee out of your pocket.
When the 14-Day Smile Guarantee covers you
Reach out to us within 14 days of delivery if any of these apply.
Product arrives damaged
Outer packaging torn, product cracked, leaked, or visibly damaged in transit. Share photos within 24 hours of delivery for fastest resolution.
Product is defective or not working
Product packaging is intact but the product itself is faulty — broken seals, wrong-sized cap, manufacturing defect, electronic item not powering on.
Wrong product delivered
You ordered one product, received a different one. Our team reviews the order against our inventory photo archive and ships the correct item or refunds, your choice.
Product looks non-authentic
Mismatch with the description, suspicious packaging, batch code that doesn't verify on the brand's official site. Send photos and we investigate within 24 hours.
Order does not arrive within the promised window
If your order is held up beyond the estimated delivery window for your PIN code and we can't deliver, we issue a full automatic refund — no need to chase.
How a refund works — start to finish
Reach out within 14 days
WhatsApp +91 9403891289, email care@crowcrowcrow.com, or live chat. Share photos, your order ID, and what went wrong.
We investigate within 24 hours
Our team checks against the order, our inventory photo archive, and the batch records. We get back to you with the resolution and pickup details.
Free pickup from your address
Our courier partner picks the item up from your home or office, on a slot that suits you. You don't pay or arrange anything.
Refund within 5–7 business days
Once the item reaches us, your full refund is initiated to the original payment method. Razorpay handles the transfer; the amount usually shows up in 5–7 business days depending on your bank.
What is — and isn't — covered
We honour the 14-Day Smile Guarantee for any genuine product issue. A few categories are not covered for hygiene or fairness reasons.
Covered — full refund
- ✓Product arrives damaged or leaking
- ✓Product is defective or not working as advertised
- ✓Wrong product delivered
- ✓Product looks non-authentic on inspection
- ✓Order does not arrive in the promised delivery window
- ✓Product expired before delivery (we never ship near-expiry stock)
Not covered
- ×Change of mind once the product seal is broken (hygiene)
- ×Opened consumables — supplements, food, skincare
- ×Damage from misuse after delivery
- ×Refund requests after the 14-day window has closed
- ×Items purchased on final-sale clearance (clearly marked at checkout)
"Refund policies are where most Indian sellers reveal their true colours. Long forms, photo-after-photo demands, ghosted WhatsApp threads, restocking fees that eat into your refund. We hated dealing with that as buyers ourselves. So we built CrowCrowCrow with the opposite policy — full refund, free pickup, 5–7 days, no fight. Color Papers India has been in business 13+ years. We are not going anywhere, and your refund is not going to vanish."
— Ravi P, Founder, CrowCrowCrow
Frequently asked questions about refunds
How long do I have to claim a refund?
Do I have to pay for shipping the item back?
How quickly does the refund actually reach my account?
What if I open the product and don't like it?
What if my order doesn't arrive at all?
Order risk-free.
If anything goes wrong in the first 14 days, we make it right — full refund, free pickup, 5–7 business days. Browse our growing catalog of authentic USA products with confidence.
