Returns & refunds
Return and Refund Policy
Thank you for shopping at CrowCrowCrow. Because every order is imported specifically for you, we're unable to offer order cancellation or change-of-mind returns. But if anything genuinely goes wrong — damage, a defect, a wrong item, an authenticity concern, or non-delivery — our 14-Day Smile Guarantee has you fully covered: free pickup, full refund.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Crowcrowcrow.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Crowcrowcrow, accessible from https://crowcrowcrow.com/.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Why There's No Order Cancellation
Unlike a retailer selling from local stock, CrowCrowCrow imports each order specifically from authorized US retailers as soon as it's placed. Because we commit to purchasing and shipping your item internationally right away, we're unable to offer order cancellation — once placed, an order is final.
This doesn't leave you unprotected. Every order is backed by our 14-Day Smile Guarantee, covering the things that are genuinely our responsibility if something goes wrong — see below.
The 14-Day Smile Guarantee — What's Covered
If, within 14 days of delivery, your order has a genuine issue, we'll make it right with a full refund or replacement — your choice. Covered issues:
- Damage — the product arrived damaged in transit.
- Defect — the product doesn't work as intended.
- Wrong item — you received something different from what you ordered.
- Authenticity concern — the product is independently verified as not genuine.
- Non-delivery — your order never arrived.
For all of the above, we arrange and pay for the return pickup — there's no cost or risk to you.
What's Not Covered
Because we're unable to offer change-of-mind cancellations or returns:
- Simply changing your mind after receiving an undamaged, as-described product isn't covered.
- For hygiene and safety reasons, opened cosmetics, skincare, supplements, and food items can't be returned once the seal is broken — unless the item itself is defective or not as described.
- Goods made to your specifications or clearly personalized aren't eligible.
- Goods which, by their nature, deteriorate rapidly or are past their expiry date aren't eligible.
How Returns Work
If your order qualifies under the 14-Day Smile Guarantee, contact us within 14 days of delivery with your order number and photos of the issue (for damage, defects, or wrong items). We'll arrange a free pickup from your address — you don't need to pack, ship, or pay anything yourself.
Once we receive and verify the returned item (or confirm the issue), we process your refund within 5–7 business days to your original payment method, with no fees deducted.
Gifts
If a gift you received qualifies for a refund or replacement under the 14-Day Smile Guarantee, we'll work with whoever placed the order to resolve it — contact us and we'll sort out the details.
Contact Us
To report an issue with your order, reach us within 14 days of delivery:
- WhatsApp: +91 63911 11661
- Email: connect@crowcrowcrow.com
Frequently asked questions about returns
No — orders can't be cancelled once placed. Unlike a retailer selling from local stock, we import each order specifically from authorized US retailers as soon as it's confirmed, so there's no window to back out. If something genuinely goes wrong with your order, you're fully covered by our 14-Day Smile Guarantee below.
Any genuine product issue within 14 days of delivery — damage in transit, a defect, a wrong item, an authenticity concern, or non-delivery — with a full refund or replacement, whichever you prefer.
Change of mind after you've received an undamaged, as-described product isn't covered — we're unable to offer change-of-mind returns. For hygiene and safety reasons, opened cosmetics, skincare, supplements, and food items also can't be returned once the seal is broken, unless the item itself is defective or not as described.
We do. If your order qualifies under the 14-Day Smile Guarantee, we arrange and pay for the pickup — there's no cost or risk to you.
Once we receive and verify the returned item (or confirm the issue), we process your refund within 5–7 business days to your original payment method. You will not incur any fees for the reimbursement.
14 days, fully covered — if anything genuinely goes wrong.
Damage, defect, wrong item, authenticity concern, or non-delivery — we'll make it right with a free pickup and full refund. No cost, no hassle.