Trust & Safety
Security & Safe Shopping
Bank-grade encryption, trusted payment partners, and robust security measures protect every transaction on CrowCrowCrow.com.
1. Security At A Glance
| Feature | Status |
|---|---|
| 🔒 SSL Encryption | 256-bit (Active) |
| 🛡️ PCI DSS Compliance | Certified |
| 🔐 3D Secure | Enabled |
| 🚨 Fraud Detection | Active 24/7 |
| 💳 Payment Gateway | Razorpay (Trusted) |
| 🔍 Security Audits | Regular |
2. Payment Security
| Technology | Protection |
|---|---|
| 256-bit SSL | Industry-standard encryption |
| TLS 1.3 | Latest secure protocol |
| HTTPS | All pages secured |
| Feature | Details |
|---|---|
| Gateway Partner | Razorpay |
| Certification | PCI DSS Level 1 |
| Card Storage | We NEVER store full card numbers |
| Tokenization | Secure token system |
| Feature | Protection |
|---|---|
| 3D Secure/OTP | Two-factor authentication |
| CVV Verification | Card validation |
| Address Verification | Fraud prevention |
| Real-time Monitoring | Suspicious activity blocked |
3. Data Protection
| Measure | Description |
|---|---|
| Encryption at Rest | Data encrypted on servers |
| Encryption in Transit | Data encrypted during transmission |
| Access Controls | Limited employee access |
| Regular Backups | Data recovery capability |
| Security Audits | Regular vulnerability assessments |
| Data | Purpose |
|---|---|
| Name, Email, Phone | Account & communication |
| Address | Delivery |
| Order History | Order management |
| Payment (Tokenized) | Transaction processing |
| We Never |
|---|
| Sell your data |
| Share without consent |
| Store full card numbers |
| Send unsolicited calls |
4. Fraud Protection
| Threat | Protection |
|---|---|
| Stolen Cards | Pattern detection |
| Account Takeover | Login monitoring |
| Suspicious Orders | Risk scoring |
| Bot Attacks | Automated blocking |
| Action | Purpose |
|---|---|
| Transaction Blocked | Prevent loss |
| Verification Request | Confirm identity |
| Account Review | Protect your account |
| Notification | Alert you |
5. Account Security
| Feature | Protection |
|---|---|
| Strong Password Required | Minimum requirements |
| Login Notifications | Email/SMS alerts |
| Session Management | Auto logout |
| Device Recognition | New device alerts |
| Action | Why |
|---|---|
| Use strong password | Harder to guess |
| Don't share credentials | Prevent unauthorized access |
| Log out on shared devices | Protect your account |
| Update password regularly | Reduce risk |
| Enable notifications | Stay informed |
6. Website Security
| Component | Security |
|---|---|
| Hosting | Secure cloud servers |
| CDN | DDoS protection |
| Firewall | Web application firewall |
| Monitoring | 24/7 uptime monitoring |
| Activity | Frequency |
|---|---|
| Security Patches | As released |
| Vulnerability Scans | Weekly |
| Penetration Testing | Quarterly |
| Security Audits | Annual |
7. Safe Shopping Tips
| Tip | Details |
|---|---|
| Check URL | Ensure you're on crowcrowcrow.com |
| Look for HTTPS | Padlock icon in browser |
| Use trusted devices | Avoid public computers |
| Update software | Keep browser updated |
| Tip | Details |
|---|---|
| Review before paying | Check order details |
| Use secure payment | Cards, UPI, Net Banking |
| Avoid saving cards | On shared devices |
| Log out after | On shared devices |
| Tip | Details |
|---|---|
| Save confirmation | Email/screenshot |
| Check statements | Monitor for unauthorized charges |
| Track delivery | Use provided tracking |
| Report issues | Contact us promptly |
8. Beware Of Scams
| We Never Do This |
|---|
| Ask for password via email/phone |
| Request OTP for "verification" |
| Ask for full card number over phone |
| Send payment links via WhatsApp |
| Offer refunds via suspicious links |
| Red Flag | Action |
|---|---|
| Suspicious emails | Don't click links |
| Unexpected calls | Verify with us directly |
| Too-good offers | If unreal, it's fake |
| Payment demands | Always use official site |
| Pressure tactics | Take your time |
| Step | Action |
|---|---|
| 1 | Don't share any information |
| 2 | Contact us via official WhatsApp |
| 3 | Report to cyber police if needed |
9. Report Security Issues
| Type | Contact |
|---|---|
| Suspicious Activity | security@crowcrowcrow.com |
| Account Compromise | Immediately via WhatsApp |
| Phishing Attempts | security@crowcrowcrow.com |
| Website Vulnerabilities | security@crowcrowcrow.com |
| Priority | Response Time |
|---|---|
| Account Compromise | Immediate |
| Suspicious Activity | Within 4 hours |
| General Security | Within 24 hours |
10. Compliance Certifications
| Standard | Status |
|---|---|
| Information Technology Act, 2000 | Compliant |
| PCI DSS | Certified (via Razorpay) |
| Data Protection | Per Indian regulations |
| Partner | Certification |
|---|---|
| Razorpay | PCI DSS Level 1 |
| Banks | RBI regulated |
11. Frequently Asked Questions
Card Safety
Q: Is it safe to enter my card details? A: Yes. We use 256-bit SSL encryption and PCI DSS compliant payment gateway. We never store your full card number.
Data Sharing
Q: Do you share my data? A: We only share with service providers (shipping, payment) as needed. We never sell your data.
Suspicious Email
Q: I received a suspicious email from "CrowCrowCrow". What do I do? A: Forward it to security@crowcrowcrow.com. Don't click any links. We'll verify if it's genuine.
Account Hacked
Q: I think my account was hacked. What do I do? A: Contact us immediately via WhatsApp. Change your password. Check for unauthorized orders.
12. Security Contacts
Email: security@crowcrowcrow.com
WhatsApp: +91 6391111661
Hours: Monday – Saturday, 10 AM – 6 PM IST
Contact immediately via WhatsApp for urgent account issues.
Shop with bank-grade security.
Every transaction is encrypted and 3D-Secure verified, handled by RBI-approved payment partners — your card details never touch our servers.