# Grievance Redressal Policy | CrowCrowCrow Customer Care

> Two-level grievance redressal process for CrowCrowCrow.com customers. 24-hour acknowledgment, 7 working day resolution. Email connect@crowcrowcrow.com.

**Canonical URL:** https://crowcrowcrow.com/page/grievance-redressal-policy

24 hrsAcknowledgment7 DaysResolution target2 LevelsOf escalationPersonalReal-person reply

Grievance redressal

## If something went wrong, we want to put it right.

Most issues resolve within 24 hours through normal customer support. If you've already raised a concern and it isn't getting resolved, our grievance officer steps in. We aim to acknowledge every grievance within 24 hours and resolve within 7 working days.

What counts

## What is a grievance?

A grievance is a formal complaint when normal customer support hasn't resolved your concern. Common reasons:

Refund delays beyond the 5–7 working day windowOrder issues unresolved by support after multiple repliesAuthenticity dispute requiring senior reviewPrivacy or data-handling concern

Escalation matrix

## Two levels. Both real people.

1First step

### Customer support

Most issues are resolved here. WhatsApp **+91 6391111661** or email **connect@crowcrowcrow.com**. Mention your order ID and the issue.

Typical resolution: 24–48 hours.2If unresolved

### Grievance officer

If support hasn't resolved your issue, escalate to our Grievance Officer at **connect@crowcrowcrow.com**. Include your order ID, prior support reference, and a one-paragraph summary.

Acknowledged within 24 hours. Resolved within 7 working days.

How to file a grievance

## Three things to include.

### 1. Your order ID

Format: `CCC-YYYY-MMDD-XXXXX`. Found in your order confirmation email.

### 2. Prior reference

The customer support ticket reference, WhatsApp conversation date, or email chain that shows the unresolved issue.

### 3. Issue summary

A clear paragraph describing the problem, what was promised, and what's actually happened.

Possible resolutions

## What can a resolution look like?

### Full refund

If the order can't be delivered, is damaged, or doesn't match the listing.

### Replacement

Identical product re-sourced and shipped at no extra cost.

### Store credit

Where appropriate (late delivery, partial issues), credit added to your account for next purchase.

### Process correction

For privacy or data concerns, we explain what happened, fix the underlying process, and confirm corrections in writing.

## Confidentiality

Every grievance is handled confidentially. Order details and personal information are accessed only by the team members reviewing your case, and used solely to resolve the issue.

FAQ

## Common grievance questions.

When should I escalate to grievance vs. regular support?

Always start with regular support — most issues resolve within 24–48 hours. Escalate to grievance only if support hasn't resolved your issue after 2–3 follow-ups, or if it's been more than 7 working days without a satisfactory outcome.Will my grievance be acknowledged?Yes — every grievance is acknowledged in writing within 24 hours, with a unique grievance reference number. Resolution follows within 7 working days.What if I don't agree with the resolution?Reply on the same email thread with the new information. We re-review the case. We don't close grievances until the customer agrees the issue is resolved or has independently confirmed it's settled.

## Have something to raise?

Start with WhatsApp or email support — most issues resolve there within 24 hours. If they don't, our grievance officer steps in.

[WhatsApp support](https://wa.me/916391111661)[Email grievance officer](mailto:connect@crowcrowcrow.com)

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Source: https://crowcrowcrow.com/page/grievance-redressal-policy