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Grievance Redressal Policy

Two-level grievance redressal process for CrowCrowCrow.com customers. 24-hour acknowledgment, 7 working day resolution. Email grievance@crowcrowcrow.com.

24 hrs
Acknowledgment
7 Days
Resolution target
2 Levels
Of escalation
Personal
Real-person reply
Grievance redressal

If something went wrong, we want to put it right.

Most issues resolve within 24 hours through normal customer support. If you've already raised a concern and it isn't getting resolved, our grievance officer steps in. We aim to acknowledge every grievance within 24 hours and resolve within 7 working days.

What counts

What is a grievance?

A grievance is a formal complaint when normal customer support hasn't resolved your concern. Common reasons:

Refund delays beyond the 5–7 working day window
Order issues unresolved by support after multiple replies
Authenticity dispute requiring senior review
Privacy or data-handling concern
Escalation matrix

Two levels. Both real people.

1
First step

Customer support

Most issues are resolved here. WhatsApp +91 9403891289 or email support@crowcrowcrow.com. Mention your order ID and the issue.

Typical resolution: 24–48 hours.
2
If unresolved

Grievance officer

If support hasn't resolved your issue, escalate to our Grievance Officer at grievance@crowcrowcrow.com. Include your order ID, prior support reference, and a one-paragraph summary.

Acknowledged within 24 hours. Resolved within 7 working days.
How to file a grievance

Three things to include.

1

Your order ID

Format: CCC-YYYY-MMDD-XXXXX. Found in your order confirmation email.

2

Prior reference

The customer support ticket reference, WhatsApp conversation date, or email chain that shows the unresolved issue.

3

Issue summary

A clear paragraph describing the problem, what was promised, and what's actually happened.

Possible resolutions

What can a resolution look like?

Full refund

If the order can't be delivered, is damaged, or doesn't match the listing.

Replacement

Identical product re-sourced and shipped at no extra cost.

Store credit

Where appropriate (late delivery, partial issues), credit added to your account for next purchase.

Process correction

For privacy or data concerns, we explain what happened, fix the underlying process, and confirm corrections in writing.

Confidentiality

Every grievance is handled confidentially. Order details and personal information are accessed only by the team members reviewing your case, and used solely to resolve the issue.

FAQ

Common grievance questions.

When should I escalate to grievance vs. regular support?
Always start with regular support — most issues resolve within 24–48 hours. Escalate to grievance only if support hasn't resolved your issue after 2–3 follow-ups, or if it's been more than 7 working days without a satisfactory outcome.
Will my grievance be acknowledged?
Yes — every grievance is acknowledged in writing within 24 hours, with a unique grievance reference number. Resolution follows within 7 working days.
What if I don't agree with the resolution?
Reply on the same email thread with the new information. We re-review the case. We don't close grievances until the customer agrees the issue is resolved or has independently confirmed it's settled.

Have something to raise?

Start with WhatsApp or email support — most issues resolve there within 24 hours. If they don't, our grievance officer steps in.

WhatsApp supportEmail grievance officer