Order Tracking
How to track your CrowCrowCrow order
Your order is tracked end-to-end — from sourcing in the US, through international air freight and customs clearance, to last-mile delivery at your door. Live tracking goes active on ExpressBox ~48 hours after dispatch. For status updates and assistance, WhatsApp us at +91 63911 11661.
How to track your order
Live tracking happens on ExpressBox.com — our logistics partner's tracking portal. There is no order-lookup form on this page. For the current stage, tracking link, or any other help, WhatsApp us at +91 63911 11661 with your order ID from the confirmation email.
- 1
WhatsApp us with your order ID
Your confirmation email has the order number. Message us on WhatsApp at +91 63911 11661 for delivery status, tracking, or any other assistance — we reply there.
- 2
Track live on ExpressBox (~48 hours after dispatch)
Once a courier is assigned we share the ExpressBox link on WhatsApp. Tracking on ExpressBox.com goes live approximately 48 hours after the package leaves the US warehouse — the first scan takes a little time to propagate.
- 3
WhatsApp us your order ID if you need help
Have your order ID ready — it follows the format CCC-YYYY-MMDD-XXXXX and is in your confirmation email. WhatsApp us at +91 63911 11661 and we will check the status for you.
Need help tracking your order?
WhatsApp us at +91 63911 11661 with your order ID (in your confirmation email) and we will look it up for you. Tracking goes live on ExpressBox approximately 48 hours after dispatch.
What each status actually means
Your order moves through 7 stages from the moment payment is confirmed to delivery at your door. Here is what each status means when you see it on ExpressBox or in our notifications.
| # | Status | What it means |
|---|---|---|
| 1 | Order confirmed | Payment received, order is queued for processing. |
| 2 | Processing | Sourced from authorized US retailer, queued at our forwarding partner. |
| 3 | Dispatched | Package has left the US warehouse. Tracking becomes live within 48 hours. |
| 4 | In transit | Air-freighted to India. Updates may be sparse during international transit — this is normal. |
| 5 | Customs clearance | We handle customs for you. Duties pre-paid. No action needed from you. |
| 6 | Out for delivery | Last-mile partner has it on the delivery vehicle. Expected today. |
| 7 | Delivered | Package handed over. WhatsApp us if anything looks off — open the box on camera if it looks tampered, which speeds up any refund claim. |
Tracking shows 'Customs Clearance'? No action needed.
We clear customs for you with all duties pre-paid. You will never receive a customs bill or be asked to fill in forms. Just wait for the next status update — clearance typically takes 1–3 days.
When each stage happens
The table below shows the typical number of business days from the moment you place your order. Actual times can vary slightly depending on flight schedules and last-mile route.
| Stage | What happens | Typical timing |
|---|---|---|
| Stage 1 | Processing & dispatch from US warehouse | Days 1–3 from order |
| Stage 2 | International air freight to India. Live tracking begins ~48 hrs after dispatch. | Days 4–14 |
| Stage 3 | Customs clearance — handled by us, no action needed | Days 15–18 |
| Stage 4 | Last-mile delivery. Metros typically faster; tier-2/3 a few extra days. | Metros by Day 12; tier-2/3 a few extra days |
Most metro orders reach within 7–12 business days. Tier-2 and tier-3 PIN codes may take a few additional days depending on the last-mile route. See our Shipping Policy for full delivery estimates by region.
Late delivery? Store credit auto-credited.
If your shipment misses the declared delivery window, you get instant store credit added to your account. No claim form, no email needed.
| Order value | Instant store credit |
|---|---|
| Orders above ₹2,000 | ₹500 |
| Orders below ₹2,000 | ₹100 |
Store credit is auto-credited to your account and can be used on your next order.
Need help with your order?
WhatsApp is the fastest channel — typical reply under 30 minutes during business hours (Mon–Sat, 10 AM–6 PM IST). Have your order ID ready in the format CCC-YYYY-MMDD-XXXXX — it is in your confirmation email and SMS.
WhatsApp us at +91 63911 11661
Open WhatsApp chat — have your order ID (CCC-YYYY-MMDD-XXXXX) ready. You can also reach us via the contact form or browse frequently asked questions.
Common tracking questions
Tracking on ExpressBox becomes live ~48 hours after dispatch. WhatsApp us at +91 63911 11661 with your order ID and we will share the latest status and tracking link.
During international transit, scans can be sparse — that is normal for cross-border air freight. If there is no movement for 10+ days, WhatsApp us with your order ID and we will investigate.
No action needed from you. Customs is cleared with all duties pre-paid. Just wait for the next status update — typically 1–3 days.
Occasionally Indian customs requests buyer KYC for specific high-value or restricted-category shipments. If this happens, our team will WhatsApp you and ask for a soft copy of one ID document — Aadhaar, PAN, or Passport. We then share it with the authorities and clearance proceeds. This is uncommon and resolves quickly.
First, check with neighbours, family at home, and building security — couriers sometimes hand off if you are not in. Look for a delivery slip. If still missing, WhatsApp us within 48 hours of the 'Delivered' status with your order ID. We will investigate with the last-mile partner and refund if it cannot be recovered.
Yes, if the package hasn't reached your destination city yet. WhatsApp us your order ID and the new address — one free address change allowed per order. Once it is out for delivery in the destination city, address changes are not possible.
Place your next order knowing exactly where it is at every step.
Live tracking on ExpressBox, WhatsApp updates when you message us. Customs cleared by us — no action needed from you.