Got a question? Order issue? We're here.
WhatsApp is the fastest way to reach us — typical reply under 30 minutes during business hours. For longer queries, use the contact form below or email. Every message is read by a real person, not a bot.
Order updates, product questions, urgent issues. Mon–Sat 10 AM – 6 PM IST.
Refund requests, formal complaints, business inquiries. Reply within one business day.
Fill the form below with your order ID and concern. We get back within 24 hours.
Most questions are answered on these pages.
Track your order
Live status from US to your doorstep.
Shipping & delivery
How long it takes, what's tracked.
Refund policy
14-day Smile Guarantee — what's covered.
Customs & duties
All-inclusive pricing — what's included.
Size guide
US ↔ India clothing & shoe sizes.
Authenticity guarantee
200% refund if proven counterfeit.
Routing your message gets you faster help.
WhatsApp or contact form
Mention your order ID (format CCC-YYYY-MMDD-XXXXX) for instant lookup.
Contact form with photos
Attach photos of the package and product. Subject: "Refund request".
Email or contact form
Subject: "KYC / Customs". We respond with the exact docs needed.
Send the product link or photo. We confirm authenticity, sourcing, and lead time.
Contact form — Business inquiry
Tell us your category, expected volume, and timeline. Our B2B team reaches back.
Email support@crowcrowcrow.com with subject "Press inquiry — [publication]".
Send us a message.
Color Papers India Private Limited.
Survey No K-3970, Mira Gaon
Mira Road (East), Thane – 401107
Maharashtra, India
Four regional hubs across India.
Mumbai (Thane)
Western India
Delhi
Northern India
Bangalore
Southern India
Kolkata
Eastern India
Common contact questions.
How fast do you reply?
I have an order issue. What info should I include?
CCC-YYYY-MMDD-XXXXX), the issue in one line, and any photos or screenshots. This lets us fix it on the first reply.What if my issue isn't resolved on the first reply?
Do you take phone calls?
I want to source a US product not on your site.
Fastest way to reach us — WhatsApp.
Reply usually under 30 minutes during business hours. We handle order updates, refund requests, product sourcing, and follow-up — all from one number.
Stay updated.