Order Cancellation
Order Cancellation Policy
An unpaid order can be cancelled from your dashboard at any time. Paying confirms the order — whether in full or as the part-payment on a Partial COD order — and sends us to buy your item new in the USA. Message us straight away and we will try to stop it — we cannot guarantee it, because our sourcing runs on US hours. Once the purchase is placed, the order is final.
When an order can be cancelled
There is a single test, and it is not about how long ago you ordered: has the order been paid for?
An order becomes confirmed the moment payment succeeds. Before that it is only an intention — you may have left checkout, or a payment may have failed or timed out. Nothing has been sourced for you, so you can cancel it yourself from your dashboard and no money changes hands.
Confirmation is what sends us to buy your item. If you change your mind straight after paying, message us immediately — if we have not yet placed that purchase in the USA, we will cancel the order and refund you in full.
We will always try, but we cannot promise it will be possible. We would rather say that plainly than let you assume otherwise:
- Our sourcing runs on US hours. When it is the middle of the night in India it is a working day at our supplier, so a purchase for your order can go out while you are asleep — and a message sent "first thing in the morning" can already be too late.
- Shipping conditions do not wait for us. Weather, flight schedules and customs windows mean we sometimes buy and dispatch sooner than usual to protect your delivery date. Moving faster for you is exactly what shortens the window to change your mind.
So the honest answer is: tell us as soon as you know, and we will do everything we can. If the purchase has already gone out, the order is final — and we will tell you that straight rather than leave you waiting.
Once the purchase is placed, the order is final.
Partial COD works the same way. On a Partial COD order you pay part of the total at checkout and the balance to the courier on delivery. That checkout part-payment is a real payment — it confirms the order and starts the sourcing, exactly as paying in full does. A balance still being due does not keep the order cancellable.
| Your order | Can you cancel? | What is happening |
|---|---|---|
| Unpaid / payment incomplete | Yes ✓ | Not yet confirmed. Cancel from your dashboard — nothing was charged. |
| Just paid — purchase not yet placed | We will try ✓ | Tell us at once. If the purchase has not gone out, we stop it and refund in full. |
| Your item has been bought in the USA | No ✗ | Purchased for you specifically — the order is final from here. |
| Partial COD — part-payment made | Same rule | Confirmed by the checkout part-payment; the balance is due on delivery. |
| In transit to India | No ✗ | On an India-bound shipment, cleared and shipped in your name. |
| In customs clearance | No ✗ | Duties and taxes are being paid on your behalf. |
| Out for delivery | No ✗ | Refusing the parcel does not cancel the order or produce a refund. |
| Delivered | No ✗ | The 14-Day Smile Guarantee applies if something is genuinely wrong. |
Why a paid order is final
Most Indian sellers hold stock in a local warehouse. A cancellation there costs them almost nothing — the item goes back on the shelf and sells to the next buyer.
We do not work that way, deliberately. We hold no shelf stock. When your payment confirms an order, we buy that exact product new, from the USA, for you — then it is flown to India, cleared through customs with duties and taxes paid, and delivered to your door.
That is what keeps every item genuinely fresh and authentic rather than something that has sat in a warehouse for a year. It is also why the order cannot be unwound: by the time you might change your mind, a product has been bought in your name and is already crossing a border.
Check your cart before you pay
Since payment is the point of no return, the moment to make changes is at checkout — quantity, variant, size and delivery address. Everything you need is on the product page before you pay.
How to cancel an unpaid order
Cancellation is self-service, through your account dashboard. There is no form to fill in and no need to contact support.
- 1
Log in to your account
Go to crowcrowcrow.com and sign in with the email address used to place the order.
- 2
Open Account Dashboard → My Orders
Navigate to the "My Orders" section from your account menu.
- 3
Open the order
Select the order you want to cancel.
- 4
Click "Cancel Order"
This button is shown only on unpaid orders. If it is not there, your payment succeeded and the order is confirmed.
- 5
Confirm
A confirmation screen appears. Confirm, and the cancellation is applied immediately.
- 6
Done
The order shows as "Cancelled" in your history. No charge was made, so no refund is required.
If we have already bought your item
At that point the order is final. We want to be straight with you about what that means, rather than leave you to discover it at the door:
- 1
Refusing delivery does not cancel the order
If you decline the parcel it comes back to us, but no refund is issued. This item was bought new in the USA for you specifically, flown in and cleared through Indian customs in your name — it is not stock we can put back on a shelf and sell to someone else. Please accept the delivery.
- 2
If something is genuinely wrong, you are fully covered
Accept the parcel and raise a request within 14 days under the 14-Day Smile Guarantee if the item arrived damaged, does not match its description, is a duplicate shipment, or has an authenticity problem. In those cases you get a full refund and we arrange free pickup. Changing your mind is not a covered reason.
- 3
Still unsure? Talk to us
If you are worried about a delay or something about the order does not look right, message us before it arrives. Most cancellation requests turn out to be a question we can actually answer.
Change of mind is not a return reason
Our guarantee covers shipping damage, description mismatches, duplicate shipments and authenticity issues. It does not cover changing your mind — so please order deliberately, because paying confirms the purchase.
Cancellations we initiate
In a few situations we cancel an order ourselves.
Prohibited products
If a product turns out to be one that cannot legally be shipped to your location under import restrictions, airline rules or customs prohibitions, we cancel the order, remove the product from our catalogue, notify you within 24–48 hours and issue a full refund within 5–7 business days. You lose nothing.
Fraud prevention
Orders showing suspicious payment patterns may be cancelled — for example multiple orders with different cards to one address, mismatched billing details, or high-value orders carrying risk flags. If you believe your order was cancelled in error, contact us so we can verify your identity, and you are welcome to reorder.
Payment never completed
If payment fails or is never completed, the unpaid order is closed automatically and an email is sent. Nothing was charged, so no refund is needed. Common causes are insufficient funds, a card declined or blocked by your bank, an expired card, or incorrect payment details. You can reorder once the payment issue is resolved.
Refunds
Cancelling an unpaid order involves no refund, because no money was taken.
Refunds arise in the cases above — an order we cancel, a parcel you refuse at the door, or an approved claim under the 14-Day Smile Guarantee. When one is due, it goes back to your original payment method only — the same card, UPI handle or wallet used at checkout, in the original currency. We cannot refund to a different account.
| Stage | Timeline |
|---|---|
| Refund initiated by CrowCrowCrow | 1–2 business days |
| Credit appears on Credit / Debit Card | 5–7 business days from initiation |
| Credit appears via UPI | 2–3 business days from initiation |
| Net Banking / Wallet | 5–7 business days from initiation |
After cancellation — what happens next
- The order shows as "Cancelled" in your account dashboard
- A confirmation email is sent to your registered address
- The order stays in your history for reference
- There is no penalty and no effect on your account — you can order again immediately
- Any promotional code returns to your account, if still within its validity period
Trouble with the dashboard itself
If the cancellation button is failing on an unpaid order — a technical fault, rather than the order simply being confirmed — email connect@crowcrowcrow.com with the subject "Dashboard Cancellation Technical Issue", your order number and a screenshot. We can help with a technical problem, but we cannot cancel a confirmed order on your behalf.
Frequently asked questions
Only if you tell us before we have bought the item — and we cannot promise that we will manage it. Paying confirms the order and sends us to purchase it new in the USA for you. Our sourcing runs on US hours, so a purchase can go out while it is night here, and weather or courier disruption can move things sooner than expected. Message us immediately and we will genuinely try to stop it; if we succeed you get a full refund. Once the item has been bought, the order is final.
Two cases. While the order is still unpaid you can cancel it yourself from your dashboard, and since nothing was charged there is nothing to refund. And straight after paying you can ask us to stop it: message us at once and if we have not yet placed the purchase in the USA we will cancel and refund you in full. We cannot guarantee that one, because our sourcing runs on US hours and the purchase may already have gone out.
No. On a Partial COD order you pay part of the total at checkout and the rest to the courier on delivery. That checkout part-payment is what confirms the order and starts us sourcing your item, so it is final in exactly the same way as an order paid in full. The outstanding balance does not keep it cancellable.
The button appears only on unpaid orders. If your payment went through — in full, or as the part-payment on a Partial COD order — the order is confirmed and the button is intentionally not shown. If you have only just paid and want to stop it, message us right away rather than looking for the button.
Because we do not sell from a warehouse of pre-bought stock. Every order is sourced new from the USA for that specific buyer, then flown in and cleared through Indian customs. A seller holding local inventory can put a cancelled item back on the shelf; we would be left holding a product bought for one person, already in transit across a border.
Message us immediately and we will try to stop it — if the purchase has not gone out yet, we cancel and refund you in full. We cannot promise it: our sourcing runs on US hours, so it may already have been bought while it was night here. If it has already been purchased, the order is final: refusing the parcel at the door does not cancel it and does not produce a refund, because the item was bought new in the USA for you specifically and cleared through customs in your name. The 14-Day Smile Guarantee still covers you fully if what arrives is damaged, not as described, a duplicate, or not authentic — but changing your mind is not a covered reason.
The parcel comes back to us, but no refund is issued and the order is not cancelled. We source every item new from the USA for the individual buyer, so a refused parcel is not stock we can resell — the cost has already been spent on your behalf. If you have a genuine problem with the item, accept the delivery and raise it under the 14-Day Smile Guarantee instead, which does refund you in full.
No. Cancellation applies to the whole order, and only while it is unpaid.
While an order is unpaid you cancel it yourself from your dashboard — no message needed. Straight after paying, messaging us is exactly the right move: if we have not yet bought the item, a teammate can stop the order and refund you in full — though with US hours and shipping conditions in play, that is an attempt, not a guarantee. Our WhatsApp assistant cannot cancel anything itself, so it will pass you to a person.
Yes, in three cases: (1) the product turns out to be prohibited from import to your location under customs or airline rules — full refund within 5–7 business days; (2) fraud checks flag the payment; (3) the payment fails or is never completed, in which case the unpaid order is closed automatically and nothing was charged.
The refund goes back to your original payment method and reaches you within 5–7 business days of being initiated — UPI is usually faster, at 2–3 business days.
No shelf stock. Every order bought new in the USA, for you.
That is why a confirmed order cannot be cancelled — and why what arrives is genuinely fresh and authentic. If anything is wrong on arrival, the 14-Day Smile Guarantee has you covered.