Help
Frequently asked questions
Common buyer questions across orders, shipping, payments, returns, authenticity, and account. If your question isn't answered, WhatsApp us — typical reply under 30 minutes.
Orders & shopping
Browse the catalog, add to cart, and check out. The price you see is all-inclusive — customs duty, IGST, and shipping are already included. You'll receive an order confirmation email within minutes. For delivery status or assistance, WhatsApp us at +91 63911 11661.
Yes. WhatsApp us at +91 6391111661 with the product name and brand, and we'll confirm availability, the all-in landed price, and lead time within a few hours.
Cancellations are possible before the order is sourced from the US (typically within 24 hours of placing it). After sourcing, the order is committed and can't be cancelled, but you're covered by the 14-Day Smile Guarantee. WhatsApp us with your order ID.
Shipping & delivery
Most orders reach you within 11–17 days anywhere in India — each product page shows the exact delivery estimate for your item and PIN code. Tier-2 / tier-3 cities may take a few extra days for last-mile delivery.
Yes — every PIN code in India. We have regional hubs in Mumbai (Thane), Delhi, Bangalore, and Kolkata, with trusted last-mile partners covering the rest of the country.
No. Customs duty, IGST, and import handling are all included in the price you see at checkout. You will not be asked to pay anything extra at delivery.
Order tracking
Go to the order tracking page and enter your order ID and the email/phone you used at checkout. Live tracking on ExpressBox.com becomes available ~48 hours after dispatch.
No. We clear customs with all duties pre-paid. Just wait for the next update — typically 1–3 days.
Refunds
Full refund or replacement under our 14-Day Smile Guarantee. WhatsApp us within 14 days of delivery with your order ID and 2–3 photos. Refunds processed within 5–7 business days.
Full refund. If the package can't be delivered for any reason — wrong address, lost in transit, customs reject — we issue a full refund.
Payments
UPI (GPay, PhonePe, Paytm, BHIM, etc.), Visa/Mastercard/RuPay/Amex credit and debit cards, all major Indian banks via Net Banking, Paytm/PhonePe/Amazon Pay wallets, and EMI on select cards (3–12 months, ₹3,000+). Every order today is fully prepaid. Partial Cash on Delivery — a slice online now, the remainder on delivery — is coming soon on eligible PIN codes and order values.
Yes. PCI-DSS certified gateway, 256-bit SSL encryption, 3D Secure (OTP) on every card transaction. Card details are never stored on our servers.
Products & authenticity
Yes. Every product is sourced directly from authorized US retailers and authorized brand partners — Amazon US, Walmart, Costco, Target, Home Depot, and similar — and ships with its original brand packaging and seals intact. If anything's wrong on arrival, you're covered by the 14-Day Smile Guarantee.
Depends on the brand. Apple AppleCare+ is global. Sony India often honors warranty with the original receipt. Some brands (Bose, certain camera brands) only honor warranty in the country of purchase. WhatsApp us before ordering high-warranty-value items if you want a brand-specific check.
Account
Yes — an account is needed so you can track orders, save addresses for repeat purchases, and access store credits or refunds.
Email connect@crowcrowcrow.com from your registered email with subject “Delete my account”. We action this within 7 working days, retaining only legally-required transaction records.
Shop risk-free — we've got you covered.
14-Day Smile Guarantee, real humans on WhatsApp, customs handled end-to-end. If anything goes wrong, we fix it.