Insurance Claim Terms
These terms apply to orders where you added insurance at checkout.
What is covered
Loss or damage during delivery. Cover runs end to end: the international leg, customs, and the last mile to your door.
What is not covered
- Delays. A late parcel is not a lost parcel.
- Damage after delivery caused by you: dropping the item, misuse, wear and tear, or wrong installation.
How to claim
- Damaged: tell us within 48 hours of delivery. Send photos or an unboxing video.
- Lost: an order counts as lost only when it is past the latest promised delivery date and the courier or our team confirms it is lost.
WhatsApp us on +91 63911 11661 (Mon–Sat, 10 AM – 6 PM IST) to start a claim.
What you get
A replacement or a full refund. You choose.
Orders without insurance
Lost or damaged parcels are claimed from the delivery partner. This usually takes much longer, and a refund is not guaranteed.
Insurance fee
The insurance fee is not refundable, even if the order is cancelled, because it is paid to our delivery partner's insurer.
See also our Shipping Policy and Refund Policy.