Return and Refund Policy

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Crowcrowcrow.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Crowcrowcrow, accessible from https://crowcrowcrow.com/.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Why There's No Order Cancellation

Once you pay, we start buying your item in the USA just for you — that's why a paid order can't be cancelled. Unpaid orders can simply be left as they are.

Cash on Delivery orders work the same way: the part you pay online starts your order. If a COD parcel is refused at delivery, it comes back to us and the part-payment can't be refunded, because it has already covered your item's journey. See our Order Cancellation Policy.

We may cancel an order ourselves if the item is prohibited from import or payment fails, and refund any amount paid.

The 14-Day Smile Guarantee — What's Covered

Report one of these within 14 days of delivery. We arrange the pickup; refund or replacement after inspection, with original packaging intact:

• Damage — the product arrived damaged in transit. Transit damage and missing items are claimed from the courier, so please check the outer box before accepting it, point out a torn or open box to the delivery person, and send us photos within 24 hours of delivery: the outer box with the shipping label visible, the damage, and the product.
• Defect — the product doesn't work as intended, or a part of the product itself (a button, a cover, a component) is missing or broken on arrival. This is a product defect, not a courier claim, so the 24/48-hour parcel rules below don't apply — just report it within 14 days.
• Wrong item — you received something different from what you ordered.
• Non-delivery — your order is not delivered within 90 days of ordering: full refund. A wrong address given by you isn't covered.

We pay for the pickup. A product verified as not genuine after inspection gets a full refund.

What's Not Covered

Because we're unable to offer change-of-mind cancellations or returns:

• Simply changing your mind after receiving an undamaged, as-described product isn't covered.
• For hygiene and safety reasons, opened cosmetics, skincare, supplements, and food items can't be returned once the seal is broken — unless defective.
• Goods made to your specifications or clearly personalized aren't eligible.
• Goods which, by their nature, deteriorate rapidly or are past their expiry date aren't eligible.
• Transit damage, or items missing from the parcel, reported more than 48 hours after delivery or where the outer courier box arrived intact — the courier rejects these claims, and we're unable to take them further. (A part missing from the product itself is a defect and is covered above.)

How Returns Work

Contact us within 14 days of delivery with your order number and photos of the issue. We arrange the pickup (free for orders of 1-2 pieces; charged for larger, bulk or gift orders, paid before booking). Sending a replacement back to you is always free; keep the item in its original packaging.

For damage in transit or a missing item, the window is 24 hours from delivery, and we need photos of the outer courier box with the shipping label visible, the damage, and the product. We take the claim up with our courier partner and keep you updated on WhatsApp.

Refunds go to your original payment method within 5–7 business days after pickup and inspection, with no fees deducted.

Brand Warranty on Imported Products

CrowCrowCrow helps you bring genuine US products to India. Any manufacturer warranty is offered and decided by the brand under its own policy, which may or may not cover India.

Separately from any brand warranty, the 14-Day Smile Guarantee above covers you if the product arrives damaged, defective, wrong or not genuine.

Gifts

If a gift you received qualifies for a refund or replacement under the 14-Day Smile Guarantee, we'll work with whoever placed the order to resolve it — contact us and we'll sort out the details.

Contact Us

To report an issue with your order, reach us within 14 days of delivery:

• WhatsApp: +91 63911 11661
• Email: connect@crowcrowcrow.com

Frequently asked questions about returns