Terms of Service

Last Updated: January 2025

AGREEMENT TO TERMS

Welcome to CrowCrowCrow! These Terms of Service ("Terms") govern your use of our website at crowcrowcrow.com and all related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

LEGAL FRAMEWORK & COMPANY DETAILS

Governing Laws & Regulations

These Terms of Service comply with and are governed by:

•Consumer Protection Act, 2019
•Consumer Protection (E-Commerce) Rules, 2020
•Information Technology Act, 2000
•Digital Personal Data Protection Act, 2023 (DPDP Act)
•Indian Contract Act, 1872
•Sale of Goods Act, 1930
•Foreign Exchange Management Act (FEMA), 1999 (for cross-border transactions)
•Legal Metrology Act, 2009
•Goods and Services Tax Act, 2017
•Bureau of Indian Standards Act, 2016 (for product certification compliance)
•Customs Act, 1962
•Trade Marks Act, 1999

Company Information

Legal Name: Color Papers India Private Limited

CIN (Corporate Identity Number): U51909MH2021PTC353628

GSTIN (GST Identification Number): 27AAJCC2415M1ZJ

Registered Office:

2nd & 3rd Floor, Vrindavan Building

Survey No K-3970, Mira Gaon

Mira Road (East), Thane – 401107

Maharashtra, India

Contact Information:

Email: care@crowcrowcrow.com

Phone: +91 9403891289

WhatsApp: +91 9403891289

Hours: Monday – Saturday, 10 AM – 6 PM IST

1. ACCOUNT REGISTRATION & AUTHENTICATION

1.1 Creating an Account

To make purchases on CrowCrowCrow, you must create an account by providing:

•Valid email address or mobile phone number
•Name and shipping address
•Accurate contact information

1.2 OTP-Based Authentication

CrowCrowCrow uses a One-Time Password (OTP) system for secure account access:

•No traditional passwords are used or stored
•Access is granted through time-limited OTP codes sent to your registered email or mobile number
•Each OTP is valid for one session only
•You are responsible for keeping your email and phone number secure
•Notify us immediately if you suspect unauthorized access

1.3 Account Security

•Do not share OTP codes with anyone
•Keep your registered contact information confidential
•You are responsible for all activities under your account
•We are not liable for losses due to compromised email/phone access

1.4 Account Eligibility

•You must be at least 18 years old to create an account
•You must provide accurate and complete information
•One person, one account
•Business accounts available upon request

1.5 Account Suspension or Termination

We reserve the right to suspend or terminate accounts that:

•Violate these Terms
•Engage in fraudulent activity
•Provide false information
•Abuse our services or policies
•Submit fraudulent return or guarantee claims

2. ORDERS & PURCHASES

2.1 Order Placement

When you place an order:

•You make an offer to purchase products at the listed price
•We send an order confirmation (not an acceptance of your offer)
•We accept your order when we ship the products
•We reserve the right to reject or cancel any order

2.2 Product Availability

•All products are subject to availability
•We do not guarantee stock availability
•We reserve the right to discontinue products
•Product images are representative; actual products may vary slightly

2.3 Pricing

•All prices are displayed in the selected currency
•Prices include all applicable taxes, customs duties, and shipping fees
•We reserve the right to change prices without notice
•Price errors will be corrected; you'll be notified before shipment

2.4 Payment

•Full payment is required at checkout
•We accept major credit cards, debit cards, and other payment methods as displayed
•Payment is processed securely by our payment partners
•Failed payments may result in order cancellation

2A. MERCHANT IMPORT & RESALE MODEL

Business Model Disclosure

CrowCrowCrow operates as a merchant importer and reseller. We import products from international markets and sell them to you as domestic transactions within India.

Important: CrowCrowCrow (operated by Color Papers India Private Limited) is NOT the manufacturer or authorised brand owner of any product listed on this platform. We are an independent importer and reseller. Products are directly procured from the USA market as per availability and listed on our website with transparent pricing that includes product cost, international shipping, customs charges, last-mile delivery charges, and our margins.

How Our Business Model Works:

We Are The Importer

•Color Papers India Private Limited is the importer of record for all products
•We hold a valid Import Export Code (IEC) issued by the Directorate General of Foreign Trade (DGFT)
•We import goods under our company name using our IEC and GSTIN (27AAJCC2415M1ZJ)
•All import documentation belongs to our company
•We bear all import responsibilities and compliance obligations as the IEC holder

Source Country

•Products are sourced primarily from the United States of America (USA)
•We purchase from authorized US retailers and manufacturers
•Products are authentic and brand new (never used, never returned)

Import & Sale Process

1. You place an order on our website

2. We order products from US retailers on our account

3. Products ship to our US warehouse facilities

4. We consolidate and ship to India in our company name as importer

5. We clear customs in Color Papers India Pvt Ltd name

6. We pay all customs duties, IGST, and import charges

7. Products reach our Indian warehouse

8. We deliver to you with our sales invoice

Your Purchase Transaction

•You are purchasing from Color Papers India Private Limited (domestic sale)
•This is NOT an import transaction from your perspective
•You are NOT the importer - we are the importer
•You receive a GST-compliant sales invoice from us
•All pricing is transparent with no hidden charges

Customs Clearance Process

•All customs duties, import taxes, and IGST are included in your order price
•You will NOT receive any separate customs bills or duties at delivery
•We submit our Import Export Code (IEC) and GST Certificate (GSTIN) to customs authorities
•All clearance documentation, regulatory filings, and BIS compliance paperwork is handled by us
•We pay all customs duties, IGST, and applicable charges on your behalf
•All legal compliance obligations — including product safety, BIS certification requirements, and import liability — remain with Color Papers India Pvt Ltd as the importer of record (IEC holder)
•Import documents (Bill of Entry, customs receipts) belong to Color Papers India Pvt Ltd
•You will NOT receive import documents as this is a domestic sale

Invoice & Billing

•You will receive a GST-compliant sales invoice from Color Papers India Private Limited for every order
•The invoice will contain: product details, quantity, unit price, applicable GST (CGST/SGST or IGST), total amount, and our GSTIN
•This invoice constitutes a domestic sale transaction — it is NOT an import invoice
•Invoices are provided digitally with your order confirmation and can be re-requested by contacting care@crowcrowcrow.com
•For business/B2B customers: we can issue invoices with your GST number for Input Tax Credit (ITC) purposes upon request at business@crowcrowcrow.com

FEMA Compliance

All transactions comply with the Foreign Exchange Management Act (FEMA) regulations. We import goods commercially for resale, which is a permitted business activity under FEMA.

Legal Distinction: Merchant Import vs. Package Forwarding

It is important to understand the legal difference between our business model and package forwarding services:

•Merchant Import Model (CrowCrowCrow): Color Papers India Pvt Ltd is the importer of record under the Customs Act, 1962. We hold the IEC, file the Bill of Entry, pay all customs duties and IGST, and bear all regulatory and compliance liability. The sale to you is a domestic transaction under the GST framework. You receive a GST-compliant tax invoice and have full consumer protection rights under the Consumer Protection Act, 2019.

•Package Forwarding Model (third-party forwarding services): In this model, the end customer is legally the importer. The customer purchases directly from overseas retailers, uses a forwarding address, and is responsible for customs clearance, duty payment, and regulatory compliance. The customer must provide personal KYC documents (such as Aadhaar) to courier companies for customs clearance. No Indian GST invoice is issued, and Input Tax Credit (ITC) is not available. The customer bears all import-related risks including product seizure for non-compliance with BIS or other Indian regulatory requirements.

•Key legal implications for you: By purchasing from CrowCrowCrow, you are making a domestic purchase from an Indian company. You are not an importer. You have no obligations under the Customs Act. You receive proper tax documentation. Your consumer rights under Indian law are fully preserved.

•Exception — Products Requiring Additional Documentation: For certain product categories that require additional regulatory documentation or special import clearance, Color Papers India Pvt Ltd may need to process the import under a different importer of record — either the customer or an authorised third-party import partner. In such cases: (a) the customer's Aadhaar card may be required for customs clearance if the customer is designated as the importer; (b) invoice and billing will be adjusted accordingly to reflect the changed import structure; (c) the customer will be informed in advance and their explicit consent will be obtained before proceeding. Additional charges apply only for customised orders or products not originally listed on our website (special sourcing requests). For products already listed on our website, no additional charges apply beyond the displayed price even if the import structure changes. This exception applies only to specific products and will be communicated clearly before purchase.

Documentation You Receive

✓Sales invoice from Color Papers India Private Limited
✓GST-compliant tax invoice with our GSTIN
✓Delivery receipt
✓Product warranty card (where applicable)

✗ Bill of Entry (belongs to us as importer)

✗ Customs clearance documents (belongs to us as importer)

✗ Import permits (belongs to us as importer)

Warranty & After-Sales

•Warranty terms are as per our Warranty Policy (refer to warranty page)
•Your sales invoice serves as proof of purchase for warranty claims
•We provide warranty support - no import documents needed from you

Regulatory Compliance

•All imports comply with Indian customs regulations
•Products comply with BIS standards (where applicable)
•Country of Origin information provided on product pages
•Import restrictions respected (we cancel orders for prohibited items with full refund)

Product Safety & Recalls

•If a product sold through our platform is subject to a manufacturer's safety recall, we will make reasonable efforts to notify affected customers via email and/or WhatsApp
•We will cooperate with any recall process initiated by a brand manufacturer or regulatory authority
•Customers who have purchased recalled products may be eligible for a full refund or replacement, subject to the manufacturer's recall terms
•As we are not the manufacturer, we rely on publicly available recall information; there may be delays in notification

Brand IP Notice & Takedown Policy

•CrowCrowCrow is not an authorised dealer, distributor, or brand representative for any product listed on our platform
•If any brand owner or authorised representative sends us a valid legal notice regarding intellectual property rights, we will remove the specific product listing(s) (SKU) from our platform
•Removal applies only to the specific SKU(s) identified in the legal notice
•Existing confirmed orders for the removed SKU will be fulfilled, but no new orders will be accepted
•This policy is in addition to our DMCA & IP Complaints page (see /dmca)

2B. COUNTRY OF ORIGIN DISCLOSURE

Mandatory Declaration

As required by Consumer Protection (E-Commerce) Rules, 2020, Rule 5(2)(d), we disclose the Country of Origin for all products.

Where to Find Origin Information:

•Product detail pages display "Country of Origin"
•Order confirmation emails include origin information
•Invoices show Country of Origin for each item
•Product packaging displays origin marking

Primary Source Countries:

•United States of America (USA) - Majority of products
•China - Select product categories
•Other countries as specified on individual product pages

Important Notes:

•Country of Origin is the country where the product was manufactured
•For products with components from multiple countries, the origin is where final assembly occurred
•"Made in USA" and "Made in China" labels are prominently displayed
•Contact support before ordering if you need specific origin confirmation

Your Right to Know:

Under Indian law, you have the right to know the Country of Origin before purchase. If this information is unclear or missing on any product page, please contact us immediately at care@crowcrowcrow.com.

2C. GST & TAXATION

GST Compliance

All transactions on CrowCrowCrow comply with the Goods and Services Tax Act, 2017.

GST Details:

•Legal Entity: Color Papers India Private Limited
•GSTIN: 27AAJCC2415M1ZJ
•GST Registration State: Maharashtra (State Code: 27)

Tax Disclosure:

•All prices displayed are INCLUSIVE of applicable GST
•GST rate varies by product category (typically 18% or 28% for imported goods)
•No additional GST charges at delivery
•GST-compliant tax invoices provided for all orders

Your GST Invoice Will Show:

✓Seller GSTIN: 27AAJCC2415M1ZJ
✓Your shipping address (Place of Supply)
✓HSN/SAC codes for products
✓Taxable value, GST rate, GST amount
✓Total invoice value
✓Invoice number and date

Place of Supply:

The Place of Supply for GST purposes is your delivery address (customer location).

Input Tax Credit (ITC):

Business customers registered under GST can claim Input Tax Credit on purchases using our GST-compliant invoices.

2D. PAYMENT PROCESSING & SECURITY

Authorized Payment Gateway

All payments are processed through RazorPay, a Reserve Bank of India (RBI) approved payment aggregator.

Payment Security:

•RazorPay is PCI-DSS Level 1 certified (highest security standard)
•256-bit SSL encryption for all transactions
•3D Secure authentication (Verified by Visa, Mastercard SecureCode)
•Real-time fraud detection and monitoring
•Compliant with RBI Payment Guidelines

We Do NOT Store:

✗ Complete credit/debit card numbers

✗ CVV/CVC security codes

✗ Card PINs or passwords

✗ Net banking credentials

✗ UPI PINs

Payment Methods Accepted:

•Credit Cards (Visa, Mastercard, American Express, Rupay)
•Debit Cards (all major banks)
•Net Banking (all major Indian banks)
•UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
•Digital Wallets (Paytm, Mobikwik, etc.)

Payment Security Guarantee:

•100% secure checkout process
•Zero liability for unauthorized transactions (as per bank policies)
•Instant payment confirmation
•Encrypted transaction data
•Secure payment environment

For payment security concerns, contact: care@crowcrowcrow.com

3. ORDER CANCELLATION

3.1 Customer-Initiated Cancellation

You may cancel your order only while it shows "Order Placed" status:

•Cancellation is ONLY available through your account dashboard
•Once order status reaches "Processing," cancellation is NO LONGER POSSIBLE
•No forms required—use the cancel button in your dashboard
•Orders typically reach "Processing" within 1-3 hours
•Full refund issued for successful cancellations

3.2 Company-Initiated Cancellation

We may cancel orders for:

•Products prohibited from import in your destination country
•Items restricted by airline or shipping carrier regulations
•Customs regulation violations
•Suspected fraudulent activity
•Payment failures

When we cancel, you receive full refund within 5-7 business days.

4. PROHIBITED PRODUCTS & IMPORT RESTRICTIONS

4.1 Catalog Accuracy

We make every effort to maintain an accurate product catalog. However, we may inadvertently list products that are prohibited from import in certain countries, restricted by international shipping regulations, or banned by airline cargo policies.

4.2 Right to Cancel

If we discover after order placement that a product cannot be legally shipped to your location due to import prohibitions, shipping carrier restrictions, customs regulations, or international trade restrictions, we will:

•Cancel the order immediately
•Remove the product from our catalog
•Notify you via email within 24-48 hours
•Issue a full refund to your original payment method within 5-7 business days

4.3 Customer Protection

You acknowledge that product regulations vary by country and change frequently. We are not liable for delays or disappointment due to such cancellations. Full refund is provided as the sole remedy.

5. SHIPPING & DELIVERY

5.1 Shipping Terms

•We ship internationally to most countries
•Shipping times are estimates, not guarantees
•We handle customs clearance on your behalf
•All customs duties and taxes are included in your order total

5.2 Delivery Address

•You are responsible for providing accurate delivery information
•We are not responsible for delays or non-delivery due to incorrect addresses
•Address changes may not be possible after order processing begins

5.3 Risk of Loss

•Risk of loss passes to you upon delivery
•Signature may be required for high-value orders

5.4 Non-Delivery Protection

•We offer one-time free reshipment for lost or non-delivered packages
•RTO (Return to Origin) situations will be evaluated case-by-case
•We may contact you for additional information or reshipment approval
•See our Shipping & Delivery page for full details

6. RETURNS & REFUNDS

6.1 14-Day Smile Guarantee

•14-day return period from delivery date
•Returns accepted ONLY for: shipping damage, description mismatches, duplicate products, and authenticity concerns
•Products must be unused and in original packaging
•Change of mind, preference issues, and expectation-based returns are NOT accepted

6.2 What Cannot Be Returned

We do NOT accept returns for:

•Change of mind or buyer's remorse
•Product doesn't meet personal expectations
•Color, style, or preference issues
•Duplicate orders placed by customer
•Missing components (contact for replacement parts)
•Used or opened products (unless defective/damaged)
•Products without original packaging

6.3 Refund Processing

•Refunds processed within 5-7 business days after return approval
•Refunds issued to original payment method
•Bank processing may take additional 3-5 days

6.4 200% Authenticity Guarantee

•Special protection for authenticity concerns
•Requires justification with evidence
•Full terms available at crowcrowcrow.com/money-back-guarantee

7. INTELLECTUAL PROPERTY

7.1 Our Content

All content on CrowCrowCrow, including website design, logos, trademarks, product descriptions, text, graphics, and multimedia, is owned by CrowCrowCrow or our licensors and protected by intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes.

7.3 Restrictions

You may not:

•Copy, modify, or distribute our content
•Use our trademarks without permission
•Frame or mirror our website
•Scrape or data mine our website
•Reverse engineer any part of the Service

8. USER CONDUCT

You agree not to:

•Violate any laws or regulations
•Infringe on others' intellectual property rights
•Transmit harmful code or malware
•Interfere with the Service's operation
•Impersonate others or provide false information
•Engage in fraudulent activities
•Submit false return or guarantee claims
•Harass or abuse our staff or other users
•Use automated systems to access the Service (bots, scrapers)
•Resell products for commercial purposes without authorization

9. DATA PROTECTION & PRIVACY

9.1 SSL Encryption

All data transmitted through our website is encrypted using SSL technology. All pages use HTTPS protocol for secure communication. Your personal and payment information is protected during transmission.

9.2 Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your information. By using our Service, you also agree to our Privacy Policy.

10. DISCLAIMERS

10.1 Service "As Is"

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

10.2 No Guarantees

We do not guarantee that:

•The Service will be uninterrupted or error-free
•Defects will be corrected
•The Service is free of viruses or harmful components
•Results from using the Service will meet your requirements

10.3 Product Information

•Product descriptions are based on manufacturer information
•We strive for accuracy but do not guarantee all information is correct
•Colors may vary due to monitor settings
•Actual products may differ slightly from images

11. LIMITATION OF LIABILITY

11.1 Limitation of Liability (Subject to Mandatory Law)

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, and subject to mandatory consumer protection rights under the Consumer Protection Act, 2019 and other applicable laws that cannot be waived or limited by contract:

For Service-Related Claims:

CrowCrowCrow's total liability for service-related issues (website errors, account access issues, delayed communications, etc.) shall not exceed the lesser of:

•The amount paid for the specific product or service, OR
•INR 5,000

11.2 Exclusions from Limitation

This limitation DOES NOT APPLY to and our full liability exists for:

•Personal injury or death caused by our negligence or the negligence of our employees, agents, or contractors
•Fraud or fraudulent misrepresentation by CrowCrowCrow or our representatives
•Gross negligence or willful misconduct by CrowCrowCrow
•Product defects causing physical harm (governed by Product Liability provisions and Consumer Protection Act)
•Any liability that cannot be excluded or limited under Indian law, including mandatory consumer protection rights

11.3 Product Defect Liability

For claims related to:

•Product defects causing injury or property damage
•Defective products causing consequential losses
•Safety hazards or dangerous products

Our liability is governed by the Consumer Protection Act, 2019, Sale of Goods Act, 1930, and applicable product liability laws. The INR 5,000 cap DOES NOT apply to such claims.

11.4 Consumer Protection Rights

Nothing in these Terms limits or excludes:

•Your rights under the Consumer Protection Act, 2019
•Your right to approach Consumer Forums for redressal
•Your statutory rights under Indian law
•Manufacturer's warranty obligations
•Our obligations under E-Commerce Rules, 2020

11.5 Additional Limitations (Where Permitted by Law)

Subject to the above exclusions, we are not liable for:

•Indirect, incidental, special, or consequential damages
•Loss of profits, business opportunities, or goodwill
•Data loss (except as required by data protection laws)
•Delays or failures due to force majeure or circumstances beyond our control

11.6 Acknowledgment

You acknowledge that:

•These limitations are reasonable and were a factor in determining the prices we charge
•Where permitted by law, these limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, etc.)
•These limitations survive termination of these Terms

11.7 Clarification on Consumer Rights

If you are a "consumer" under the Consumer Protection Act, 2019:

•You have the right to seek remedies from Consumer Forums
•Consumer Forums may award compensation beyond these limitations
•Your statutory consumer rights cannot be waived by contract
•In case of conflict between these Terms and the Consumer Protection Act, the Consumer Protection Act prevails

12. INDEMNIFICATION

You agree to indemnify and hold CrowCrowCrow harmless from any claims, damages, liabilities, and expenses (including legal fees) arising from:

•Your use of the Service
•Your violation of these Terms
•Your violation of any third-party rights
•Your fraudulent or illegal activities
•False return or guarantee claims

13. FORCE MAJEURE

We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including natural disasters, wars, government actions, pandemics, strikes, internet failures, shipping carrier delays, or customs delays.

14. DISPUTE RESOLUTION

14.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles. The courts of Thane, Maharashtra, India shall have exclusive jurisdiction for any legal proceedings.

14.2 Informal Resolution (Mandatory First Step)

Before initiating any legal action or formal complaint, you agree to contact us at care@crowcrowcrow.com or grievance@crowcrowcrow.com to seek informal resolution. We will respond within 15 business days and make good-faith efforts to resolve the dispute.

14.3 Consumer Forum (Your Primary Right)

For consumer disputes under the Consumer Protection Act, 2019, you have the right to approach the appropriate Consumer Forum:

Jurisdiction Based on Claim Value:

Claim Value	Forum	Location
Up to INR 1 Crore	District Consumer Disputes Redressal Commission	Your district
INR 1 Crore to 10 Crores	State Consumer Disputes Redressal Commission	State capital
Above INR 10 Crores	National Consumer Disputes Redressal Commission	New Delhi

How to File Consumer Complaint:

•Online: edaakhil.nic.in (National Consumer Helpline portal)
•Offline: Visit your local District Consumer Forum
•Helpline: 1800-11-4000 (National Consumer Helpline)
•Email: consumerhelpline@nic.in

14.4 Alternative Dispute Resolution (For Non-Consumer Disputes)

For disputes that are NOT consumer disputes under the Consumer Protection Act (e.g., business-to-business transactions, disputes with value above INR 10 Crores), parties may mutually agree to arbitration or mediation.

Arbitration Terms (If Mutually Agreed):

•Seat of Arbitration: Mumbai, Maharashtra, India
•Governing Law: Arbitration and Conciliation Act, 1996
•Language: English
•Number of Arbitrators: One, mutually appointed
•Costs: Each party bears its own costs unless arbitrator decides otherwise

14.5 No Class Action Waiver

Nothing in these Terms waives your right to:

•Participate in class actions under Section 2(9) of Consumer Protection Act, 2019
•Join collective actions or representative proceedings
•File complaints on behalf of similarly situated consumers

Your rights under the Consumer Protection Act to bring or participate in class actions cannot be waived and remain fully intact.

14.6 Your Rights Are Protected

Important: These dispute resolution terms do not limit your statutory rights. You always have the right to:

•Approach Consumer Forums at any time
•File complaints with regulatory authorities
•Seek injunctions or urgent relief from courts
•Exercise any other rights under Indian law

14.7 Time Limitation for Claims

Any claim or dispute must be filed within:

•2 years from the date of purchase (for consumer product complaints)
•3 years from the date of cause of action (for general contract claims)
•As specified under applicable limitation laws

15. MODIFICATIONS TO TERMS

15.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website.

15.2 Notification

Significant changes will be announced via email or website notice. Continued use after changes constitutes acceptance.

15.3 Your Responsibility

You are responsible for reviewing these Terms periodically.

16. TERMINATION

16.1 Your Right to Terminate

You may stop using the Service and close your account at any time.

16.2 Our Right to Terminate

We may suspend or terminate your access immediately if you breach these Terms, we suspect fraudulent activity, required by law, or we discontinue the Service.

16.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. Outstanding orders will be fulfilled or refunded. Certain provisions survive termination, including liability limitations.

17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms constitute the entire agreement between you and CrowCrowCrow regarding the Service.

17.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect. The liability limitation in Section 11 shall remain enforceable to the maximum extent permitted by law.

17.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver.

17.4 Assignment

You may not assign your rights under these Terms. We may assign our rights to any successor or affiliate.

17.5 Contact for Legal Notices

Legal notices should be sent to: care@crowcrowcrow.com

18. CONTACT INFORMATION

Questions About These Terms?

📧 Email: care@crowcrowcrow.com

📧 Grievances: grievance@crowcrowcrow.com

💬 Live Chat: Available on website

📱 Phone: +91 9403891289

📱 WhatsApp: +91 9403891289

🏢 Registered Office:

Color Papers India Private Limited

2nd & 3rd Floor, Vrindavan Building

Survey No K-3970, Mira Gaon

Mira Road (East), Thane – 401107

Maharashtra, India

📋 Company Details:

CIN: U51909MH2021PTC353628

GSTIN: 27AAJCC2415M1ZJ

⏰ Business Hours:

Monday – Saturday, 10 AM – 6 PM IST

(Closed on Sundays and National Holidays)

ACKNOWLEDGMENT

By using CrowCrowCrow, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You acknowledge that certain liability limitations apply as permitted by law, subject to your mandatory consumer protection rights under the Consumer Protection Act, 2019.

Thank you for choosing CrowCrowCrow!

*These Terms of Service are effective as of the date listed above and governed by the laws of India. Company: Color Papers India Private Limited | CIN: U51909MH2021PTC353628 | GSTIN: 27AAJCC2415M1ZJ | Registered Office: 2nd & 3rd Floor, Vrindavan Building, Survey No K-3970, Mira Gaon, Mira Road (East), Thane – 401107, Maharashtra, India. Business Model: We operate as a merchant importer and reseller. We import products from the United States of America in our company name and sell them to customers as domestic transactions. Customers are NOT importers - we are. You receive sales invoices from us, not import documents. All customs duties and GST are included in displayed prices. Country of Origin information is provided on all product pages as required by E-Commerce Rules 2020. We use SSL encryption (HTTPS) for all transactions. Payments processed securely by RazorPay (RBI-approved gateway). OTP-based authentication system (no password storage). Orders can only be cancelled while in "Order Placed" status—cancellation becomes impossible once "Processing" begins. 14-day return period for shipping damage, description mismatches, duplicate products, and authenticity concerns only. Change of mind returns NOT accepted. Warranty as per our Warranty Policy. We comply with Consumer Protection Act 2019, IT Act 2000, FEMA 1999, Customs Act 1962, and all applicable Indian laws. Liability limitations apply as permitted by law, subject to mandatory consumer protection rights. Your consumer rights under Indian law cannot be waived. For grievances, contact our Grievance Officer: Vinay Singh at grievance@crowcrowcrow.com. Consumer complaints can be filed at edaakhil.nic.in or call 1800-11-4000.*