Order Cancellation Policy

CANCEL BEFORE PROCESSING

You can cancel your order through your account dashboard—but only before it reaches "Processing" status. Once your order is being processed, cancellation is no longer possible.

CANCELLATION DEADLINE

Critical Timing

✓Can Cancel: Order Placed Status

Your order can be cancelled while it shows "Order Placed" status in your dashboard.

✗ CANNOT Cancel: Processing Status or Later

Once your order reaches "Processing" status, cancellation is NO LONGER POSSIBLE.

Order Status Progression:

•Order Placed → Can cancel ✓
•Processing → CANNOT cancel ✗
•Preparing for Shipment → CANNOT cancel ✗
•Shipped → CANNOT cancel ✗
•In Transit → CANNOT cancel ✗
•Delivered → CANNOT cancel ✗

Important: Orders move quickly! Most orders enter "Processing" within 1-3 hours of placement. Act immediately if you need to cancel.

HOW TO CANCEL YOUR ORDER

Self-Service Cancellation (ONLY Method)

1. Log in to your account at crowcrowcrow.com

2. Go to your Account Dashboard

3. Navigate to "My Orders" section

4. Locate the order you want to cancel

5. Check the order status

6. If status is "Order Placed" → Click "Cancel Order" button

7. Confirm cancellation

8. Receive instant confirmation email

Important Notes:

•No forms to fill out or submit
•Cancellation only available through your dashboard
•Must be logged in with your registered account
•Instant processing when status allows
•Cannot cancel via email or phone

IF YOU CANNOT CANCEL

Once Status Reaches "Processing"

If your order has already reached "Processing" status or beyond:

•Cancellation is not possible
•The order will be fulfilled and shipped
•You cannot stop the order

Your Options:

1. Refuse Delivery - Tell the delivery person you refuse the package (refund minus shipping costs)

2. Return After Delivery - Accept the package and file a return if eligible under our 14-Day Smile Guarantee

3. Keep the Product - Accept and keep the item

Note: Change of mind is NOT a valid return reason under our policy. Only shipping damage, description mismatches, duplicates, and non-authentic items are eligible for return.

CANCELLATION TIMING

Act Fast!

Within 1 Hour of Order Placement

•Best chance to cancel before processing begins
•Status likely still "Order Placed"
•Immediate cancellation available

1-3 Hours After Order

•Order may already be processing
•Check status immediately
•Cancellation may no longer be possible

3+ Hours After Order

•Almost certainly in "Processing" status
•Cancellation not possible
•Too late to cancel

Peak Seasons & Sales:

During high-volume periods (Black Friday, sales, holidays), orders move even faster. Cancel within 30 minutes of ordering for best results.

CANCELLATION REFUND

Full Refund for Successful Cancellations

If you successfully cancel before "Processing":

What's Refunded:

✓Product price (100%)
✓Shipping charges
✓Customs duties (if charged)
✓Processing fees
✓All taxes
✓Complete order total

Refund Timeline:

•Cancellation confirmed: Instant
•Refund initiated: 1-2 business days
•Refund processed: 5-7 business days
•Bank credit appears: 5-7 business days total to your original payment method

Refund Method:

•Original payment method only (Credit Card, Debit Card, UPI, Net Banking, Wallet, etc.)
•Same currency as original purchase
•Processing time varies by bank: typically 5-7 business days for credit/debit cards, 2-3 days for UPI

PARTIAL ORDER CANCELLATIONS

Individual Item Cancellation

If your order contains multiple products and is still in "Order Placed" status:

✓You can cancel specific items
✓Keep other items in the order
✓Partial refund for cancelled items
✓Remaining items will ship normally

How to Cancel Individual Items:

1. Log in to your dashboard

2. Go to "My Orders"

3. Select the order

4. Choose "Cancel Items"

5. Select which items to cancel

6. Confirm partial cancellation

Note: Partial cancellation also only available during "Order Placed" status.

WHEN CANCELLATION IS NOT POSSIBLE

Cannot Cancel These Orders:

✗ Orders in "Processing" Status

Once processing begins, we cannot stop the fulfillment process.

✗ Custom or Personalized Items

Even in "Order Placed" status, customized products cannot be cancelled once customization begins.

✗ Digital Products

Downloadable products cannot be cancelled after delivery/download.

✗ Final Sale Items

Products marked as "Final Sale" or "Clearance - No Returns" may have stricter cancellation policies.

For these situations, your only option is to wait for delivery and follow our return policy (if eligible).

COMPANY-INITIATED CANCELLATIONS

When We Cancel Your Order

CrowCrowCrow may cancel orders in these situations:

Prohibited Products:

If we discover a product cannot be legally shipped to your location due to import restrictions, airline regulations, or customs prohibitions, we will:

•Cancel the order immediately
•Remove the product from our catalog
•Notify you within 24-48 hours
•Issue full refund within 5-7 business days

Fraud Prevention:

Orders that appear fraudulent will be cancelled:

•Suspicious payment patterns
•Multiple orders with different cards to same address
•Mismatched billing information
•High-value orders with risk indicators

You'll be notified via email if we cancel your order. Legitimate customers can contact us to verify and reorder.

FAILED PAYMENT CANCELLATIONS

Automatic Cancellation

If payment fails or cannot be processed:

•Order automatically cancelled within 24 hours
•Email notification sent
•No refund needed (payment never went through)
•You can reorder once payment issue is resolved

Common Payment Failure Reasons:

•Insufficient funds
•Card declined by bank
•Expired card
•Bank security block
•Incorrect payment details

AFTER CANCELLATION

What Happens Next

Order Status Updates:

•Status changes to "Cancelled"
•Visible in your account dashboard
•Confirmation email sent
•Order appears in history for reference

Account Impact:

•No negative impact on your account
•No penalties for cancelling
•Can place new orders immediately
•Promotional codes return to your account (if still valid)

Inventory:

•Cancelled items return to available stock
•Other customers can purchase them
•Pricing remains as shown on website

NO CONTACT NEEDED

Dashboard Only

Important Reminders:

•Do NOT email us to cancel orders
•Do NOT call to request cancellation
•Do NOT use live chat for cancellations
•ALL cancellations must be done through your dashboard

Why Dashboard Only?

•Instant processing
•Immediate confirmation
•Real-time status checking
•Available 24/7
•No waiting for support response

If you cannot find the cancel button in your dashboard, it means your order has already reached "Processing" status and cannot be cancelled.

FREQUENTLY ASKED QUESTIONS

Q: How long do I have to cancel my order?

A: Only while the status shows "Order Placed." Once it reaches "Processing," you cannot cancel. This can happen within 1-3 hours.

Q: Can I cancel by emailing customer support?

A: No. Cancellation is only available through your account dashboard. No other method works.

Q: What if I can't find the cancel button?

A: This means your order has already reached "Processing" status and cannot be cancelled.

Q: Will I get a full refund if I cancel?

A: Yes, 100% refund of the entire order amount if cancelled successfully during "Order Placed" status.

Q: Can I cancel after the order is processing?

A: No. Once "Processing" begins, cancellation is impossible. Your only option is to refuse delivery or return after receiving (if eligible).

Q: What if I want to cancel but status is already "Processing"?

A: Too late. You cannot cancel. Wait for delivery and consider returning if eligible under our return policy.

Q: Why can't I cancel during "Processing"?

A: Once processing begins, we've already started picking, packing, and preparing your order. The fulfillment process cannot be stopped.

Q: Can I cancel a custom/personalized item?

A: Not once customization begins, even if status is "Order Placed."

Q: What happens to my promo code if I cancel?

A: If still valid, it returns to your account and can be used on future orders.

ALTERNATIVE OPTIONS

If You Can't Cancel

Option 1: Refuse Delivery

•Tell delivery person you refuse the package
•Package returns to us
•Refund processed minus return shipping costs
•Not recommended (you lose shipping fees)

Option 2: Return After Delivery (If Eligible)

•Accept the package
•Check if item qualifies for return under 14-Day Smile Guarantee
•Only eligible: shipping damage, description mismatch, duplicates, non-authentic
•File return request within 14 days

Option 3: Keep the Product

•Accept and use the product
•No refund

Remember: Change of mind is NOT a valid return reason. Plan your purchases carefully!

NEED HELP?

Dashboard Issues Only

If you're experiencing technical issues with the dashboard cancellation feature:

📧 Email: care@crowcrowcrow.com

Subject: "Dashboard Cancellation Technical Issue"

Include:

•Order number
•Current order status
•Screenshot of the issue
•Description of the problem

⏰ Note: We can only help with technical dashboard issues. We cannot cancel orders on your behalf—you must use the dashboard.

OUR POLICY

Clear and Simple:

✓Cancel before "Processing" status → Full refund

✗ Cannot cancel after "Processing" begins

✓Self-service through dashboard only

✗ No email, phone, or chat cancellations

✓Instant confirmation when successful

✗ No exceptions to the processing cutoff

Plan your purchases carefully—once processing begins, you're committed to the order!

*Order cancellations are ONLY possible while order status is "Order Placed." Once an order reaches "Processing" status, cancellation is NO LONGER POSSIBLE under any circumstances. All cancellations must be initiated by the customer through their account dashboard at crowcrowcrow.com. No forms are required—simply log in, locate your order, and click the cancel button if available. We do not accept cancellation requests via email, phone, or live chat. Orders typically move to "Processing" status within 1-3 hours of placement, sometimes faster during peak periods. Cancelled orders receive 100% refund of all charges (product + shipping + taxes + fees) to the original payment method within 5-7 business days. CrowCrowCrow reserves the right to cancel orders for prohibited products, fraud prevention, or payment failures, with full refund provided. Custom/personalized items may not be cancellable even during "Order Placed" status once customization begins. If you cannot cancel, your options are to refuse delivery (at cost) or return after delivery if eligible under our 14-Day Smile Guarantee (shipping damage, description mismatch, duplicates, non-authentic items only). This policy is subject to change without notice.*