Grievance Redressal Policy | CrowCrowCrow.com

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Grievance Redressal Policy

January 1, 2025

January 2025

CrowCrowCrow.com is committed to providing excellent customer service. If you have a grievance, we want to hear from you and resolve it promptly.

Objective	Description
Fair Resolution	Handle all grievances fairly
Timely Response	Respond within defined timelines
Transparency	Clear process and communication
Continuous Improvement	Learn from feedback

Type	Examples
Order Issues	Damaged, defective, wrong, missing items
Delivery Problems	Delays, non-delivery, wrong address
Payment Issues	Overcharge, refund delays
Service Concerns	Poor support experience
Website Issues	Technical problems
Policy Disputes	Disagreement with policies
Privacy Concerns	Data handling issues

Type	Alternative
Product Inquiry	Contact customer support
General Feedback	Use feedback form
Suggestions	Contact us page

Field	Details
Name	Vinay Singh
Title	Grievance Officer
Company	Color Papers India Private Limited
Email	grievance@crowcrowcrow.com
Phone	+91 9403891289
Hours	Monday – Saturday, 10 AM – 6 PM IST

Field	Details
CIN	U51909MH2021PTC353628
GSTIN	27AAJCC2415M1ZJ

Color Papers India Private Limited

2nd & 3rd Floor, Vrindavan Building

Survey No K-3970, Mira Gaon

Mira Road (East), Thane – 401107

Maharashtra, India

Try Customer Support First

| Channel | Contact | |---------|---------| | WhatsApp | +91 9403891289 | | Email | care@crowcrowcrow.com | | Live Chat | On website | Many issues can be resolved quickly through regular support.

If Not Resolved, File Formal Grievance

If unsatisfied with support response, file formal grievance using: | Method | Details | |--------|---------| | Email | grievance@crowcrowcrow.com | | Form | Use form below | | Letter | Mail to registered address |

Field 1: Full Name

•Type: Text

•Required: Yes

•Example: Ramesh Kumar

Field 2: Email Address

•Type: Email

•Required: Yes

•Verify Button: Yes (optional)

•Example: ramesh.kumar@email.com

Field 3: Phone Number

•Type: Phone

•Required: Yes

•Verify Button: Yes (optional)

•Example: 9876543210

Field 4: Order ID (if applicable)

•Type: Text

•Required: No

•Example: CCC-2025-0129-78456

Field 5: Previous Complaint Reference (if any)

•Type: Text

•Required: No

•Example: Ticket #12345

Field 6: Grievance Category

•Type: Dropdown

•Required: Yes

•Options:

•Order/Product Issue

•Delivery Issue

•Refund/Payment Issue

•Customer Service

•Privacy/Data Concern

•Website/Technical Issue

•Policy Dispute

•Other

Field 7: Date of Issue

•Type: Date

•Required: Yes

Field 8: Detailed Description of Grievance

•Type: Textarea

•Required: Yes

•Rows: 5

•Example: I ordered product XYZ (Order ID: CCC-2025-0129-78456) on January 15. The product arrived damaged. I contacted support on January 20 (Ticket #12345) but have not received resolution despite multiple follow-ups. I am requesting a full refund.

Field 9: Previous Communication Summary

•Type: Textarea

•Required: No

•Rows: 3

•Example: Jan 20: Reported to support. Jan 22: Follow-up email. Jan 25: WhatsApp message. No resolution provided.

Field 10: Resolution Expected

•Type: Textarea

•Required: Yes

•Rows: 2

•Example: Full refund to original payment method within 7 days.

Field 11: Supporting Documents

•Type: File Upload

•Required: No

•Accept: PDF, JPG, PNG

•Max Files: 5

•Max Size: 10MB total

•Helper: Screenshots, photos, previous communication

Field 12: Consent

•[ ] I confirm the information provided is accurate

•[ ] I agree to the Privacy Policy

[Submit Grievance]

Step	Action	Timeline
1	Acknowledgment	Within 24 hours
2	Initial Review	1-2 business days
3	Investigation	3-7 business days
4	Resolution Proposal	Within 15 days
5	Implementation	Within 7 days of acceptance

Type	Maximum Time
Standard Grievance	15 business days
Complex Cases	30 calendar days

### Level 1: Customer Support

Timeline	3-5 business days
Contact	care@crowcrowcrow.com

### Level 2: Grievance Officer

Timeline	7-15 business days
Contact	grievance@crowcrowcrow.com
When	If Level 1 unsatisfactory

### Level 3: Senior Management

Timeline	15-30 business days
Contact	escalation@crowcrowcrow.com
When	If Level 2 unsatisfactory

### Level 4: External Remedies

Option	Details
Consumer Forum	National/State Consumer Commission
Online Consumer Helpline	consumerhelpline.gov.in
E-daakhil	edaakhil.nic.in

Resolution	When Applied
Full Refund	Product issue, our error
Partial Refund	Shared responsibility
Replacement	Defective/damaged product
Store Credit	Customer preference
Apology	Service issues
Process Correction	Systemic issues
Explanation	Policy clarification

All resolutions are communicated in writing via email.

Responsibility	Details
Accurate Information	Provide true details
Complete Information	Include all relevant facts
Documentation	Attach supporting evidence
Timely Response	Respond to our queries promptly
Good Faith	File genuine grievances only

Deliberately false or frivolous grievances may result in account action.

Commitment	Details
Privacy	Your grievance details are confidential
Limited Access	Only relevant staff access
No Retaliation	No negative action for filing
Data Protection	Per our Privacy Policy

Timeline

Q: How long does resolution take? A: Most grievances are resolved within 15 business days. Complex cases may take up to 30 days.

Status

Q: How do I check grievance status? A: Email grievance@crowcrowcrow.com with your reference number.

Unsatisfied

Q: What if I'm not satisfied with the resolution? A: You can escalate to the next level or approach consumer forums.

Evidence

Q: What evidence should I provide? A: Order ID, screenshots, photos of issues, previous communication records.

Refund

Q: How long do refunds take after resolution? A: 5-7 business days after resolution is agreed upon.

Right	Description
Right to Safety	Protection from hazardous products
Right to Information	Accurate product information
Right to Choose	Access to variety
Right to Redressal	Seek remedy for grievances
Right to Consumer Education	Be informed of rights

Resource	Contact
National Consumer Helpline	1800-11-4000
Online Complaint	consumerhelpline.gov.in
E-daakhil Portal	edaakhil.nic.in

Name: Vinay Singh

Title: Grievance Officer

Email: grievance@crowcrowcrow.com

Phone: +91 9403891289

Hours: Monday – Saturday, 10 AM – 6 PM IST

Legal Name: Color Papers India Private Limited

CIN: U51909MH2021PTC353628

GSTIN: 27AAJCC2415M1ZJ

Color Papers India Private Limited

2nd & 3rd Floor, Vrindavan Building

Survey No K-3970, Mira Gaon

Mira Road (East), Thane – 401107

Maharashtra, India