FAQ
For full details, see our official policies:
Orders & Account
Q1. When is my order confirmed?
Your order is confirmed right after payment (Terms & Conditions).
Q2. Can I cancel or modify my order?
You can cancel/modify before shipment. See Return & Refund Policy. For requests, message us on WhatsApp: +91-9403891289.
Q3. Can I update address/phone after ordering?
Yes, if your order hasn't shipped. Contact via WhatsApp: +91-9403891289.
Q4. How do I track my order?
Check updates in the My Account > My Orders section (Shipping Policy).
Payment & Security
Q5. What payment methods do you accept? Is it secure?
All payments are SSL secured (see Privacy Policy) via cards, UPI, netbanking, wallets. COD is available in select areas.
Shipping & Delivery
Q6. What’s the delivery time?
Typically 7–25 days (Shipping Policy).
Q7. What if I miss a delivery?
Delivery will be reattempted (see Shipping Policy).
Q8. How are costs set?
Prices include product, shipping, and customs. Details in Terms & Conditions.
Returns, Damage & Support
Q9. Can I return/exchange a product?
Returns are only accepted for damaged items (Return & Refund Policy). Report damage within 48 hrs with photos via WhatsApp.
Q10. How does the damage protection work?
Report any shipment damage within 48 hrs via WhatsApp (+91-9403891289) for a full refund or replacement (Return & Refund Policy).
Business & Bulk Orders
Q11. Do you handle business/bulk/corporate orders?
Yes, for details and custom quotes, contact us via WhatsApp.
Need help?
Contact us only via WhatsApp: +91-9403891289
(Mon-Sat, 10 am – 7 pm IST)
Full policies for reference: