Refund Policy
Cancellations – risk-free Cancel any time before the order is marked “Dispatched”; once dispatched (window 60 min – 36 hrs) the parcel is already on its way from our owned warehouses in Hackensack, Jamaica & New York, USA and cancellation is no longer possible.
Last-mile care - We ship via Bluedart, Delhivery, ExpressBox or India Post. - One free address-change – ping us on live-chat or WhatsApp before the parcel reaches your city. - First RTO (you absent / refused) is re-shipped at our cost; any later RTO carries a fresh shipping fee. - Late delivery? Our system auto-credits a store coupon the moment the courier misses the promised date – no questions, no follow-up needed.
14-day “Smile Guarantee” Wrong item or transit damage – we’ll make it right. Report within 14 calendar days: one photo on live-chat or WhatsApp 91-9403891289 → free reverse pick-up → instant replacement or full refund, your choice.
Non-returnables Food, vitamins, beauty supplements, intimate wear, anything with an expiry seal – final sale for your safety.
Refunds Approved refunds hit your original payment mode within 3-5 working days; store-credit is issued instantly.
Always here Live-chat on site | WhatsApp 91-9403891289 | Mon-Sat 10 am-6 pm IST Our latest AI system tracks every query—no need for you to follow up.
The Crocrowcrow.com Exclusive Import Advantage
At Crocrowcrow.com, every single product is exclusively imported directly for you - our valued customer. Unlike traditional retail platforms, we don't maintain local inventory or resell returned items. When you place an order, we initiate a personalized import process specifically for your purchase, ensuring you receive 100% fresh, authentic products directly from international suppliers.
Why Our Exclusive Import Model Benefits You
- Exclusive Import Guarantee: Every item is imported exclusively for you - never pre-owned, returned, or locally sourced
- Authentic Products Only: Direct from international manufacturers with zero risk of receiving duplicate or falsely tagged 'international' items from local sellers
- Best Prices Guaranteed: Our streamlined import process eliminates middleman costs, offering prices up to 50% lower than popular platforms
- Fresh Product Promise: You're the first and only owner of your imported item
- Quality Assurance: 15+ step verification process ensures premium quality
The Crocrowcrow.com Advantage
- Authentic International Products: Direct manufacturer relationships
- Unbeatable Prices: Up to 50% savings compared to Amazon/Flipkart
- Zero Duplicate Risk: Only genuine, original items
- Exclusive Import Process: Every order is uniquely yours
- Transparent Pricing: No hidden fees or platform commissions
- Quality Guarantee: Rigorous 15+ step verification
- Trusted by 20M+ customers and top marketplace resellers
Dedicated Customer Support
- WhatsApp: +91 9403891289
- Available during business hours for immediate, personalized assistance
Smart Shopping Tips
- Review product details, specifications, and dimensions carefully
- Remember: Each item is exclusively imported for you
- COD available on select products
- Allow extra time for personalized import processing
At Crocrowcrow.com, our exclusive import model isn't just different - it's better. By importing each item specifically for you, we eliminate the risks associated with returned goods, ensure authentic products, and pass significant savings directly to you. This isn't a restrictive policy - it's your guarantee of receiving the freshest, most authentic international products at the best possible prices.
Join millions of satisfied customers who've discovered the Crocrowcrow.com difference - where every purchase is exclusively yours from the moment you order!