Return and Refund Policy

CrowCrowCrow.com Return and Refund Policy

1. Damaged, Faulty, or Incorrect Items

• Policy: In the event that you receive a damaged, faulty, or incorrect item, CrowCrowCrow.com acknowledges the inconvenience and is committed to rectifying the issue.
• Process: Please contact us immediately upon discovering the fault. We require a description and photographic evidence of the defect or incorrect item.
• Refund or Replacement: Based on your preference, we will provide a full refund or send a replacement product. We aim to process refunds and replacements promptly once the issue is verified.

2. Non-Returnable Products

• Understanding Non-Returnables: Certain items on our website are classified as ‘Non-Returnable’. This category typically includes products that are hygienic in nature, custom made, or have other specific reasons that make them unsuitable for return.
• Policy: These items cannot be returned once delivered. We urge customers to review the product details thoroughly before purchase to understand if the item falls under this category.

3. Contact Us for Queries

• Open Communication: Should you have any questions or need clarification about our Returns and Refund Policy, we are here to help.
• Contact Options:
• Visit our Contact Page: https://crowcrowcrow.com/pages/contact
• Reach us via Whatsapp or Call: Phone: +91 9403891289

Additional Points of Note:

• Time Frame for Returns: Please initiate the return process within 7 days from the date of delivery.
• Condition for Return: Items should be returned in their original condition and packaging.
• Refund Timeline: Refunds are typically processed within 4-6 days post-return approval. In case of prepaid orders, we will issue the refund to the same account or debit/credit card used for the purchase. For COD orders, customers need to contact our customer support team, who will assist with the refund process according to your preference. Please note that currently, we offer COD only in select pincodes. During the buying process, once you enter your address and proceed to the payment page by clicking on 'Continue', the COD option will be automatically enabled or disabled based on the pincode you have provided.
• Customer Responsibility: Customers are responsible for ensuring the item is packed securely to prevent damage during return shipping.

Conclusion

CrowCrowCrow.com is dedicated to ensuring that your shopping experience is smooth and satisfying. Our Return and Refund Policy is designed to provide you with peace of mind and confidence in our products and services.